Data Protection & Privacy

OK Bet Privacy Policy

At OK Bet, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We believe you deserve to know.

Last Updated: January 2025 Applies to all OK Bet accounts in Bangladesh
Your Data, Your Rights

You can access, correct, or request deletion of your personal data at any time. Contact our support team at [email protected] to exercise your rights.

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Privacy at a Glance

How OK Bet Handles Your Data

Six things every OK Bet player in Bangladesh should know about how we protect and manage personal information on our platform.

Encrypted Data Storage

All personal data collected by OK Bet is stored using industry-standard encryption. Your name, mobile number, payment details, and account activity are protected at rest and in transit. We use secure server infrastructure and regularly review our data security practices to ensure your information stays safe.

No Data Selling

OK Bet does not sell your personal data to third parties for marketing or advertising purposes. Full stop. We share data only with the service providers who help us operate the platform — payment processors, identity verification providers, and fraud prevention services — and only to the extent necessary.

Minimal Data Collection

We only collect the personal data we actually need to operate your OK Bet account, process your transactions, and comply with our legal obligations. We do not collect data speculatively or build profiles beyond what is necessary for the platform to function properly and securely.

Controlled Internal Access

Access to your personal data within OK Bet is restricted to staff who genuinely need it to do their jobs — support agents handling your queries, the payments team processing your transactions, and the compliance team managing account verification. We operate strict internal access controls and audit logs.

Your Right to Update

If any of your personal information held by OK Bet is inaccurate or out of date, you have the right to request a correction at any time. Contact our support team with the details you want updated. We will process correction requests promptly and confirm when your records have been updated.

Right to Deletion

You can request the deletion of your personal data from OK Bet's systems at any time, subject to our legal retention obligations. Where we are required by law to retain certain records — such as transaction histories for anti-money laundering compliance — we will explain this clearly when you make a deletion request.

Player Rights

Your Data Rights on OK Bet

As an OK Bet player, you have specific rights over your personal data. Here is a clear summary of what you can request and how.

Right of Access

Request a copy of all personal data OK Bet holds about you. We will provide this within 30 days of your request.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data we hold about you. We will update your records promptly.

Right to Erasure

Request deletion of your personal data where there is no legitimate reason for us to continue holding it, subject to legal retention requirements.

Right to Restrict Processing

Ask OK Bet to limit how we use your data in certain circumstances, for example while a correction request is being reviewed.

Right to Data Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.

Right to Object

Object to OK Bet processing your personal data for direct marketing or where processing is based on our legitimate interests.

To exercise any of these rights, contact our support team at [email protected]. We will respond to all data rights requests within 30 days. In some cases we may need to verify your identity before processing your request.
Contents
1. Who We Are 2. Data We Collect 3. How We Collect Data 4. Why We Use Your Data 5. Legal Basis 6. Sharing Your Data 7. Cookies & Tracking 8. Data Retention 9. Data Security 10. Children's Privacy 11. Policy Changes 12. Contact Us
Please Read Carefully: By registering an OK Bet account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This policy forms part of the overall agreement between you and OK Bet, alongside the Terms and Conditions.

1Who We Are

OK Bet is an online gaming and betting platform operating under the domain ok-bet.club. We provide casino games, slots, and related entertainment services to players in Bangladesh. When this Privacy Policy refers to "OK Bet", "we", "us", or "our", it means the OK Bet platform and the team responsible for operating it.

OK Bet acts as the data controller for the personal information you provide when registering and using our platform. This means we are responsible for deciding how and why your personal data is collected and processed. If you have any questions about how OK Bet handles your data, you can reach us at [email protected].

This Privacy Policy applies to all personal data collected through the OK Bet website at ok-bet.club, the OK Bet mobile application, and any related services or communications. It applies to all players accessing OK Bet from Bangladesh.

2Data We Collect

OK Bet collects personal data that is necessary to operate your account, process your transactions, verify your identity, and comply with our legal obligations. We do not collect data beyond what is genuinely needed for these purposes. The categories of personal data we collect include:

Category Examples Purpose
Identity Data Full name, date of birth, gender Account registration, age verification, KYC compliance
Contact Data Mobile number, email address Account communication, transaction notifications, support
Financial Data bKash/Nagad/Rocket number, bank account details, transaction history Processing deposits and withdrawals, fraud prevention
Technical Data IP address, device type, browser, operating system Platform security, fraud detection, technical support
Usage Data Games played, bet amounts, session duration, login times Account management, responsible gaming monitoring, platform improvement
Verification Data National ID, passport, utility bill (when requested) KYC identity verification, AML compliance

Where OK Bet requests identity verification documents, these are handled with the highest level of care and stored securely. Verification documents are only accessed by authorised compliance staff and are not shared beyond what is required for verification purposes.

3How We Collect Your Data

OK Bet collects personal data through several channels. Understanding how we gather information helps you stay in control of what you share with us.

  • Direct registration: When you create an OK Bet account, you provide your name, mobile number, date of birth, and other registration details directly to us.
  • Deposits and withdrawals: When you make a financial transaction on OK Bet, your payment method details and transaction data are collected and recorded.
  • Identity verification: When we request KYC documents, you upload these directly through the platform or send them to our support team.
  • Platform usage: As you use OK Bet, we automatically collect technical and usage data including your IP address, device information, and gaming activity.
  • Customer support: When you contact our support team via live chat or email, the content of those communications is recorded and stored.
  • Cookies and tracking: OK Bet uses cookies and similar technologies to collect data about how you interact with the platform. See Section 7 for full details.

4Why We Use Your Data

OK Bet uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. Here is a clear breakdown of how we use the data we hold about you:

  • Account management: To create, maintain, and manage your OK Bet account, including processing your login, tracking your balance, and managing your preferences.
  • Transaction processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate financial records.
  • Identity verification: To verify your age and identity as required by our KYC and anti-money laundering obligations.
  • Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account abuse, and security threats on the platform.
  • Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, and to enforce responsible gaming tools such as deposit limits and self-exclusion.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance with your account.
  • Platform improvement: To analyse usage patterns and improve the OK Bet platform, fix technical issues, and develop new features.
  • Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and any requests from law enforcement authorities.
No Spam: OK Bet does not use your contact details to send unsolicited marketing messages. Any promotional communications we send are directly related to your OK Bet account activity and can be opted out of through your account settings.

5Legal Basis for Processing

OK Bet processes your personal data on the following legal bases, depending on the specific purpose of the processing:

  • Contractual necessity: Processing your data is necessary to fulfil our contract with you — operating your account, processing transactions, and providing the gaming services you have signed up for.
  • Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
  • Legitimate interests: We process certain data — such as technical and usage data — based on our legitimate interest in operating a secure, fair, and well-functioning platform. We always balance this against your privacy rights.
  • Consent: Where we rely on your consent to process data — for example, for optional communications — you can withdraw that consent at any time by contacting our support team.

6Sharing Your Data

OK Bet does not sell your personal data. We share your data only with trusted third-party service providers who help us operate the platform, and only to the extent necessary for them to perform their services. These include:

  • Payment processors: bKash, Nagad, Rocket, and banking partners receive the financial data necessary to process your deposits and withdrawals.
  • Identity verification providers: Third-party KYC services may receive your identity documents to verify your age and identity on our behalf.
  • Fraud prevention services: We may share technical data such as IP addresses and device identifiers with fraud detection providers to protect the platform and its players.
  • Game providers: The game studios whose titles are available on OK Bet may receive anonymised usage data to support game performance and fairness auditing.
  • Law enforcement: We may disclose personal data to law enforcement or regulatory authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent criminal activity.

All third-party service providers who receive your data are contractually required to handle it securely and to use it only for the specific purpose for which it was shared. OK Bet does not permit third parties to use your data for their own marketing purposes.

International Transfers: Some of our service providers may be located outside Bangladesh. Where personal data is transferred internationally, OK Bet ensures that appropriate safeguards are in place to protect your data in accordance with applicable data protection standards.

7Cookies and Tracking Technologies

OK Bet uses cookies and similar tracking technologies on our website and mobile application. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

The types of cookies OK Bet uses include:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
  • Functional cookies: Remember your preferences such as language settings and display options to improve your experience on OK Bet.
  • Analytics cookies: Help us understand how players use the platform — which pages are visited most, where users encounter issues, and how navigation flows work. This data is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the OK Bet platform. Essential cookies cannot be disabled as they are required for the platform to operate.

8Data Retention

OK Bet retains your personal data for as long as your account is active and for a period after account closure as required by our legal obligations. The specific retention periods we apply are:

  • Account data: Retained for the duration of your account and for up to 5 years after account closure, in line with standard anti-money laundering record-keeping requirements.
  • Transaction records: Financial transaction records are retained for a minimum of 5 years from the date of the transaction to comply with financial regulations.
  • Identity verification documents: KYC documents are retained for the duration of your account and for up to 5 years after closure.
  • Support communications: Records of customer support interactions are retained for up to 3 years.
  • Technical and usage data: Anonymised usage data may be retained indefinitely for platform analytics purposes.

When personal data is no longer required and there is no legal obligation to retain it, OK Bet securely deletes or anonymises it. You can request early deletion of your data subject to our legal retention obligations — see Section 12 for contact details.

9Data Security

OK Bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and the OK Bet platform.
  • Encryption of sensitive data at rest, including financial information and identity documents.
  • Strict internal access controls ensuring only authorised staff can access personal data.
  • Regular security audits and vulnerability assessments of our platform infrastructure.
  • Two-factor authentication options for player accounts to prevent unauthorised access.
  • Monitoring systems that detect and alert on unusual account activity or potential security incidents.

While OK Bet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact us immediately if you suspect your account has been compromised.

Security Incident Response: In the unlikely event of a data breach that affects your personal data, OK Bet will notify affected players promptly and take immediate steps to contain and remediate the incident.

10Children's Privacy

The OK Bet platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the OK Bet platform under any circumstances.

If OK Bet becomes aware that personal data has been collected from a person under the age of 18, we will immediately suspend the associated account, delete the data, and take appropriate action. If you believe a minor has registered an OK Bet account, please contact us at [email protected] immediately.

Parental Responsibility: If you share a device with minors, please ensure that your OK Bet account is protected with a strong password and that you log out after each session. Consider using parental control software to restrict access to gambling websites on shared devices.

11Changes to This Privacy Policy

OK Bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

Where changes are material — meaning they significantly affect how we collect or use your personal data — OK Bet will make reasonable efforts to notify active players via email or an in-platform notification before the changes take effect. Your continued use of the OK Bet platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy.

We recommend checking this page periodically to stay informed of any updates to the OK Bet Privacy Policy. The current version is always available at ok-bet.club/privacy-policy.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy concern, please contact the OK Bet team. We take all privacy queries seriously and aim to respond within 30 days.

  • Email: [email protected]
  • Live Chat: Available 24/7 through your OK Bet account dashboard.

When contacting us about a data rights request, please include your registered mobile number or username so we can locate your account. We may need to verify your identity before processing certain requests to ensure we are speaking with the account holder.

We're Here to Help. Privacy can feel complicated, but our support team is trained to handle data queries clearly and fairly. If you are unsure about anything in this policy, just ask — we will explain it in plain language.
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Your Privacy is Safe with OK Bet

Now you know exactly how OK Bet handles your data. We keep it secure, we never sell it, and you stay in control. Join thousands of Bangladesh players who trust OK Bet for a safe and fair gaming experience.

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